We could all use some extra time. If your new, unused item is not what you want, you have 30 days from date of purchase to return it.* All watches purchased by US customers at full MSRP can be returned for refund. Orders with full price watches where a promotional coupon code of 20% off (or more) was applied are only eligible for store credit. Sale watches can be returned for store credit only. Sale watches or special order/preorders are not eligible for refunds.
International orders are only eligible for store credit if returned to Watches.com with an RMA # and within 30 days after receipt.† Please note that any return shipping duties/taxes charged to Watches.com will be deducted from the eligible store credit. International orders are not eligible for refunds. †We are unable to accept any returns from South Africa.
*Unfortunately we are unable to accept returns for Tendence Watches or any watches we no longer carry on our site.
SIMPLE & EASY RETURN INSTRUCTIONS
Ensure the watch is not sized and has not been worn. All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc). If the item has any signs of wear, it will be returned to you because we won’t be able to sell it as new.
A) Please sign-in to your account on Watches.com. Click on the Completed Orders link on the left hand side under My Account. Find the order containing the items you'd like to return. Click Return Item(s). Select the QTY to return, the Return Reason, and the Return Action requested. If needed, feel to add any notes in the Comments section. Lastly, click Submit Return Request.
Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including spare links, protective plastic on watches, etc). All returns must be shipped to us in a crush resistant box with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We recommend using standard Postal Service with trackable, delivery confirmation. We encourage you to insure the return shipment to protect yourself against breakage or lost shipments. If returning an international order, please DO NOT ship Fedex or UPS as they could charge Watches.com duties/taxes on the return. These charges would then have to be deducted from the store credit.
**Please allow up to 7 business days after Watches.com receives your return for your refund/store credit to be issued. Returns are processed in the order they are received. Please ensure that you submit a return request and receive approval before you return your product**
Shipping charges for any non-defective returns are the responsibility of the customer. For customers that selected FREE shipping at checkout, a small reimbursement will be deducted to cover the original shipping costs - $8 for US shipments; $15 for international shipments (after all, shipping was free in the first place). US & International orders with upgraded shipping will be refunded or credited the full purchase price of their item. Original shipping and insurance charges will not be refunded.
Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. You can cancel an order at no charge if we are notified within 15 minutes. Please call us at 925-385-8849 between 8am-4pm Pacific Standard Time for immediate assistance. A $10 cancellation fee will be assessed if we are notified after the 15 minute window, but before the order ships. Orders cannot be cancelled after they ship. Preorders and special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch.
Watches.com has a 7 day price guarantee. Should any item you purchase be reduced in price on Watches.com within 7 days of the purchase, Watches.com will provide a store credit for the price difference to be used on any future order.
Please visit our FAQ page for answers to any additional questions!