To start the return process for your order, please enter your email address or phone number and the order number below.
What items are returnable?
You can return your items within 30 days of the original shipment date.
- They must be in original condition
- For watches and straps, it must be completely unworn.
- In the original packaging, including any plastic covers, tags, or paperwork (varies by product)
- Mystery watches are non-refundable and only eligible for store credit
- Navidium package protection cannot be returned and is nonrefundable
- Unfortunately we are not able to accept returns from South Africa.
Are there any charges for return?
- There are no restocking fees for returns
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
- *International customers, please be aware that any return shipping duties/taxes charged to Watches.com will be deducted from the refunded amount.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- Once the return request is approved (typically within 2 business days), you will get a confirmation email with the shipping guidelines and return address
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will automatically be applied to the original method of payment, within 10 working days after Watches.com receives your return.
Will I get a refund if I return an item purchased as part of a BOGO promotion?
- When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately.
- If you choose to return any of the items, a store credit will be issued for the reduced discounted amount of the item.