Frequently Asked Questions

FAQ

FAQ



Are prices shown in my local currency?
All products on Watches.com are priced in US Dollars ($ USD). Customers located outside of the United States will see a total amount charged on their bank statement in the default currency their bank deals in. The difference between USD order total and the amount charged on your bank statement is due to currency conversion from your financial institution.
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Where is my order?
All orders are processed and shipped out by 5pm (PST) Monday through Friday. Orders received after 12pm (PST) will be processed the next business day. All shipping times are estimates provided to us by our shipping partners. Weather or missed delivery attempts can often be a factor in delayed shipments. Also international shipments can often be delayed due to high variance with each country’s customs processing. To track your package, please enter your tracking number on United States Postal Service’s website to track your shipment (www.usps.com). If your tracking number starts with a “1Z” then it was shipped via UPS and can be tracked here (www.ups.com). If your tracking number starts with "N00" then it was shipped via Asendia (www.asendiausa.com). Most of our U.S. shipments are sent via United States Postal Service (USPS) unless upgraded to UPS during checkout.
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Can I cancel my order?
Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. We can cancel an order at no charge if we are notified within 15 minutes. Please call us at 925-385-8849 between 8am-5pm Pacific Standard Time for immediate assistance. Orders cannot be cancelled after this 15 minute window. Preorders and special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch.
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How do I track my package?
When your package has shipped you will receive an automated email containing a tracking number. If your tracking number starts with the number 9 or 2 letters (such as LJ) then you can enter the tracking number on United States Postal Service’s website to track your shipment (www.usps.com). If your tracking number starts with “1Z” then it was shipped via UPS and can be tracked here (www.ups.com). If your tracking number starts with "N00" then it was shipped via Asendia (http://www.asendiausa.com/). Can't find the tracking email? Create an account on Watches.com using the email linked to your order. Visit the "My Accounts" page and click on the order number that you wish to track. Orders that have shipped will have an order status of "Completed" and the tracking number will be listed under "Shipping Details." If your order does not appear in your account after creating one, please email contact@watches.com for assistance.
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Are the watches you sell 100% authentic?
Yes, Watches.com is an Authorized Dealer of ALL the brands/watches we carry and they all come with full manufacturer warranties that are honored internationally. All of our watches sold are 100% Authentic Guaranteed, brand new, unworn and come in the original manufacturer packaging. 
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What is your return policy?
Visit our Return Policy page for more information. /return-policy/
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(International Customers) Why was my card charged more than my order total?
All products on Watches.com are priced in USD since we're based in the United States of America. We only charged you the exact USD amount shown at checkout. Because you are located outside of the US, any difference in the total amount charged is caused by currency conversion/fees from your financial institution. Please contact them for further details.
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Can I apply more than one coupon code per order?
Watches.com’s e-commerce platform only allows one coupon code to be applied to an order. Coupon codes cannot be combined with our "Make an Offer" feature or any cart-level discounts applied to your order.
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Do you offer free shipping?
We do! Watches.com offers free International shipping on orders over $199+* and free shipping on US orders over $99+. All other shipping options will be quoted at checkout. *To guarantee a safe delivery in certain countries, we must ship your order using a ship method with full detailed tracking. Unfortunately, free standard shipping isn’t an option for all locations. Shipping costs to non-eligible free shipping countries will quoted during checkout.
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How do I know if the watch I want to purchase is battery-operated versus mechanical?
The movement type used in the watch is listed in the "Specs" section of every product page. All quartz watches require a battery, automatic watches are powered through hand-winding or wrist movement.
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Do you ship internationally to my country?
Yes, Watches.com ships to every country. We have been shipping worldwide since 1999 and we ship Internationally daily! We offer FREE standard international shipping for orders over $199 to most countries. There are also different paid shipping options that can be considerably quicker such as UPS and USPS International Priority or Express, which will be quoted during checkout before you purchase anything.
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My first transactions were declined. Why are there multiple charges showing on my credit card account?
What you are seeing are temporary authorizations from your bank for the declined attempt and your financial institution should correct these within a few days as we have not and can’t process them. Please note that your credit card may be pre-authorized to verify funds are available. A pre-authorization is a temporary hold to verify that funds are available when you place an order. If your transaction is unsuccessful your credit card may be authorized, but that does not mean that it has been charged. It is not necessary to contact customer service to remove a pre-authorization, if you need assistance removing a pre-authorization from your credit card transaction history, please contact your bank or financial institution.
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Where do I enter my Gift Certificate (GC) code?
Gift certificate codes can be entered when viewing your Shopping Cart. You’ll see gift certificate field (not to be confused with the Coupon Code field). Enter your Gift Certificate code and click Apply. Your order total will be reduced by the amount of your Gift Certificate.
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Where do I enter my Coupon Code?
Coupon codes can be entered when viewing your Shopping Cart. Enter your Coupon Code in the Coupons field and click Apply. Your Shopping Cart total will be reduced by the value of the coupon code.
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I received a watch as a gift and it’s not to my liking. Can I exchange it?
Yes, you can exchange brand-new, unworn watches purchased from Watches.com for store credit within the 30 day return period. Unfortunately we are unable to provide refunds on gifts. To begin the return process, please email contact@watches.com the following information so we can confirm the watch was purchased on Watches.com:
Original order number
Purchaser’s email address (if available)
Name of the purchaser
Once we verify the order, we’ll email you the Return Instructions. Please note that all returns must receive a Return Authorization number (RMA #).
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How does my watch work?
Your watch should have an instruction booklet for specific functionality. Some eco-friendly brands (example: Vestal) do not provide a printed instructional manual, but make the instruction manuals available for download on their brand website. If you need additional help, we would be more than happy to assist you. Visit our Contact Us page.
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My battery died within 30 days of receiving the watch, what do I do?
Most watch batteries can last over 2 years from when they’re first put into the watch. If the watch stops functioning, this is most likely due to a prematurely dead battery cell which just needs to be replaced. Any qualified local watch repair store, jewelry store, or watchmaker can replace the battery for you. Visit our Contact Us page if your battery has died within the first 30 days.
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What do the water resistance ratings mean?
Water Resistance indicates how well a watch is sealed against the ingress of water. It is usually accompanied by an indication of the static test pressure that a sample of newly manufactured watches were exposed to in a leakage test. An indication of the test pressure in terms of water depth does not mean a water resistant watch was designed for repeated long-term use in such water depths. For example, a watch marked 3 ATM/30 meters water resistant cannot be expected to withstand activity for longer time periods in a swimming pool, let alone continue to function at 30 meters under water. This is because the test is conducted only once using static pressure on a sample of newly manufactured watches. The test for qualifying a diving watch for repeated usage in a given depth includes safety margins to take factors into account like aging of the seals, the properties of water and seawater, rapidly changing water pressure and temperature, as well as dynamic mechanical stresses encountered by a watch.
Here are some activities that some brands use to illustrate water resistance.

3 ATM = Not intended for any exposure to water
5 ATM = Splash resistant, suitable for washing hands or light rain
10 ATM = Water Sports, suitable for swimming, surfing, etc.
20 ATM = Scuba Diving, suitable for extreme ocean depths
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Can I place a special order for a brand you don’t have on your website?
We have a carefully curated collection of the brands we carry on our site; unfortunately if you don’t see it on our site, we don’t carry it. We are open to considering new & interesting brands. Please submit new brands/collections via our Contact Us page.
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Do you sell replacement watch straps?
We carry spare straps for a limited amount of brands. All other straps can be acquired directly by contacting the brand/manufacturer. Please visit our Straps collection under the Collections tab to view our available selection.
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Why doesn’t my country qualify for the Free Standard International shipping?
To guarantee a safe delivery in certain countries, we have to ship via expedited carriers with full detailed tracking. Unfortunately, free standard shipping isn’t an option for all locations. Shipping costs to non-eligible free shipping countries will be quoted at checkout.
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I entered the wrong shipping address. How do I update this?
You must contact us within 15 minutes of placing your order to update this info by emailing contact@watches.com or calling 925-385-8849. Please include your name, order number and the correct address for faster processing. We are not responsible for orders placed and shipped to an incorrect address entered at checkout. In the event your order has been Returned to Sender (RTS), due to missed multiple delivery attempts or incorrect address provided, we will contact you once we receive the package back and an additional shipping fee will be needed before it can be reshipped.
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What are the duties required for my country?
Potential import taxes might be imposed by your government and we can’t predict any possible duties/taxes that may be required in your country. Duties & taxes are not included in your order total and are the responsibility of the customer. For full details see our Terms and Conditions page.
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How long will it take to get my preorder?
Estimated shipping dates are listed on the preorder product page. We will ship as soon as the item(s) become available and you'll receive a tracking number via email. Ship dates are estimates and subject to change without notice.
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Does my watch come with a warranty?
All of the brands we carry come with an International manufacturer warranty.* All warranty issues are to be handled directly with the watch manufacturer, so be sure to keep your electronic invoice for proof of purchase from an Authorized Retailer. Contact the manufacturers directly using the information in your warranty booklet or the manufacturer's website for complete warranty terms and repair instructions. Typically the manufacturer's warranty does not cover: battery, crystal, strap or bracelet; damage resulting from improper handling, lack of care, accidents or normal wear and tear; damage from contact with objects; water damage. 

*Unfortunately 666 Barcelona, M-Theory, and Tendence watches do not come with an International warranty as the original owners of these companies are no longer in business.
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How long will it take for my exchange/return to be processed?
Returns once received take up to 5 business days to be processed. During the busy holiday season, returns can take up to 10 business days to be processed after receipt. Once your return has been processed you will be notified by email.
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The watch I just received isn’t working, is damaged, or is defective. What should I do?
Please contact us at contact@watches.com within 48 hours of receipt for further assistance. We'll make sure you receive a working watch. You can include a brief description and cell phone picture of the watch/damage to expedite the process. If defects occur after wearing the watch, please contact the manufacturer to submit a warranty claim.
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I dropped my watch and the crystal cracked. How can I get my watch fixed?
Unfortunately, manufacturer warranties do not cover the replacement of crystal and parts accidentally damaged or inadequately handled. Please contact the manufacturer for a service center in your area to have your crystal replaced. Watches.com has no control over service center pricing/fees. Most local qualified watch repair stores can replace a crystal for a nominal fee.
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Do you service watches?
We do not service watches at Watches.com. Please contact the manufacturer of your watch directly for a list of service centers in your country.
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